We're dedicated to delivering exceptional products that brighten your day. If, however, your order arrives less than perfect due to damage, defects, or doesn't meet our promised quality standards, please contact us within 7 days of your delivery at hello@bootyshinexo.com. Our customer care team will promptly assist you to organise a replacement or refund.

Please note; we currently do not accept exchanges unless in the case of damaged or defective products. We only accept returns for orders placed through our website at www.bootyshinexo.com. Wines purchased elsewhere are subject to the return policy of the place of purchase.